Cancellation & Refund Policy
NexaSouth AI
Last updated: 3 September 2026
1. About This Policy
This Cancellation & Refund Policy applies to purchases made from NexaSouth AI, including the AI Customer Acquisition Toolkit.
The Toolkit is a digital product delivered electronically after successful payment.
This policy should be read together with our Terms & Conditions.
Nothing in this policy is intended to remove or limit any rights you may have under applicable South African consumer protection legislation.
2. Product & Purchase Price
The AI Customer Acquisition Toolkit is currently offered at R495.00, inclusive of VAT at the applicable rate.
The purchase is a once-off payment unless otherwise stated at the time of purchase.
The Toolkit is a digital product. No physical goods are shipped.
3. Cancellation
Because the Toolkit is a digital product, delivery and access may begin immediately after successful payment.
If you wish to cancel an order, please contact NexaSouth AI as soon as possible after purchase using the contact details provided on our website.
Where access or delivery has not yet occurred, we will consider the cancellation request before the product is delivered.
Where digital access has already been provided, any cancellation or refund request will be considered in accordance with this policy and applicable South African consumer protection law.
4. Refund Requests
If you believe you are entitled to a refund, please contact NexaSouth AI with:
- Your name
- The email address used for the purchase
- Your order or transaction reference, if available
- A brief explanation of your request
We will review each request fairly and in accordance with this policy and applicable law.
5. Technical Problems & Failed Delivery
If you have paid for the Toolkit but cannot access or download the product because of a genuine technical problem with our delivery system, please contact us.
We will first make reasonable efforts to restore access or provide the purchased product.
If we are unable to resolve a genuine delivery or access problem within a reasonable period, we will consider an appropriate remedy, which may include a refund where applicable.
6. Duplicate Purchases
If you accidentally purchase the same Toolkit more than once, please contact us as soon as possible with the relevant transaction details.
We will review duplicate transactions and, where appropriate, arrange a refund for the duplicate purchase.
7. Unauthorised Transactions
If you believe a transaction was made without your authorisation, please contact us immediately and provide the transaction details available to you.
We may request additional information reasonably necessary to investigate the transaction.
8. Refund Processing
Where a refund is approved, the refund will normally be processed using the original payment method, subject to the payment provider’s processes and requirements.
The time required for the funds to reflect in your account may depend on the payment provider and your financial institution.
9. Consumer Rights
NexaSouth AI respects the rights of consumers under applicable South African legislation.
Nothing in this policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded, restricted or waived.
Where legislation provides a consumer with a right to cancel, return or obtain a refund, that right will apply to the extent required by law.
10. Contact NexaSouth AI
For cancellation, refund or technical-access requests, please contact NexaSouth AI using the contact details provided on our website.
NexaSouth AI
Registration Number: 2026/170455/07
South Africa
Website: nexasouthai.com
Email: info@nexasouthai.com